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It’s not that easy to categorize jobs but here’s a categorization scheme that’s kind of general but that’s actually accurate.

Okay, so the first dimension is complexity. Jobs range from simple to complex. A simple job is one that you can learn and then repeat. You don’t need high levels of cognitive function for a simple job. If you have high levels of cognitive function you’ll learn the job faster, but once you learn it you won’t necessarily do it better.

Now, a complex job is one where the requirements change on an ongoing basis. So most managerial jobs are like that, and all executive jobs are like that. And that requires a high level of general cognitive ability. That’s the best predictor of success in complex jobs. Okay, so that’s axis number one.

Axis number two is creative/entrepreneurial versus managerial/administrative. Okay, so for creative/entrepreneurial jobs you need people who are high in the personality trait “openness to experience,” Big Five personality trait that’s associated with lateral and divergent thinking. Those are creative types.

And for managerial and administrative jobs, and those are jobs that are more algorithmic—So imagine the guardrails. You’re a train on a track and you want to go down the track fast. You don’t have to be creative to go down a track that’s (already laid down) fast. You have to be conscientious. And so the best personality predictor for managerial and administrative jobs is trait “conscientiousness”.

Okay, so there’s a tension in organizations between lateral and divergent thinking and efficient movement forward.

Now if you know what you’re doing, what you want is conscientious people. Because if you know what you’re doing you should just do it as efficiently as you can. But the problem is is the world changes around you unexpectedly.

And so if you don’t have people who can think divergently when the marketplace shifts on you—which it most certainly will—then you don’t have anybody who can figure out where to lay new tracks. Now it’s really, really difficult for people, for corporations to get the balance between the entrepreneurial/creative types and the managerial/administrative types correct.

And what I think happens—and I don’t know this for sure and the research on this isn’t clear yet—What seems to happen is that when a company originates the creative/entrepreneurial types predominate, and they have to be flexible and move laterally to get the company established to begin with and take risks and break rules and do all sorts of things that conscientious people are much less likely to be able to tolerate (let alone think up).
But as the company establishes itself the managerial/administrative types pour in and take over. But if they take over too much then the company gets so rigid it can’t— it has no flexibility.

Okay, so the first thing you need to do to manage a large enterprise is to understand that these are actually different people.

So first of all everyone is NOT creative. That’s a lie.

So we established this measurement instrument called the creative achievement questionnaire which is very widely used in creativity research now. And what you see – so what it does is it breaks down creativity into 13 dimensions – entrepreneurial, architectural, literary, dramatic, inventions, et cetera, business, you can imagine—Painting, et cetera.

You imagine the 13 potential dimensions of creativity. And then it ranks order levels of creativity from “Zero, I have no training or talent in this area,” to “Ten, I have an international reputation in this area.”

And then we plotted the scores. This is the distribution. It’s not a normal distribution. Sixty percent of the people who take the creative achievement questionnaire score zero. A tiny minority have high scores, and that’s a pareto distribution. It’s a classic distribution of human productivity. So you always get a pareto distribution, not a normal distribution when you’re talking about productivity. Creative people are a distinct minority. They’re a different kind of person, and they’re a pain. They’re a pain because you can’t evaluate them. It’s like, how the hell do you evaluate a creative person? Because they keep changing the rules of evaluation! So they’re a handful to manage, and they’re always trying to play a new game. Well that’s a real pain if you want to get somewhere fast.