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It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age

Bruce Balentine, Leslie Degler · 1 HN comments
HN Books has aggregated all Hacker News stories and comments that mention "It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age" by Bruce Balentine, Leslie Degler.
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Amazon Summary
In this humorous collection of essays, exercises and puzzles, author Bruce Balentine offers a satirical insider s perspective of the IVR and speech recognition industry. "It's Better to Be a Good Machine than a Bad Person" provides a backstage tour of the science of ergonomics and the philosophy of user interface design, making a strong case for predictability and usability over delight as a primary design goal. In his fun, easy-to-read style, Balentine points out that Jetsonian thinking which has predominantly influenced phone-based self-service interface design for the past decade and a half is on the way out. He stresses that the attempt to create humanlike applications has been the root cause of the abysmal performance in spoken interfaces that we all experience regularly.
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Hacker News Stories and Comments

All the comments and stories posted to Hacker News that reference this book.
I never read the book but I certainly agree with the title. I hope you find it useful

https://www.amazon.com/Better-Good-Machine-Than-Person/dp/19...

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