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Outfoxing The Small Business Owner: Crafty Techniques For Creating A Profitable Relationship

Gene Marks · 2 HN comments
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Amazon Summary
Whether you're an account manager for a large corporation or a fledgling entrepreneur, the small business market is one you can't afford to ignore. Your bottom line depends on it. Yet to capture this market, you need to adopt a new strategy-a strategy that recognizes the limited budgets, intense competitors, oppressive taxes, and inadequate resources that plague most small business owners. Outfoxing the Small Business Owner shows you how to tap the heart, mind, and pocketbook of these cagey customers. You'll rethink your usual approach, tailoring it to your customers' individual challenges and idiosyncrasies. You'll learn what works for small business owners-and how it's different than what works for your larger accounts. Most important, you'll find innovative, effective ways to: Get your product or service noticed Foster long-term partnerships Identify and address their true business needs Collect payments in a timely manner And much, much, more! Marks provides the unique insights you need to sell, service, and just plain deal with your small business customers. With this knowledge in hand, you can turn your smallest customers into your biggest profits.
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Hacker News Stories and Comments

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Jeffrey Gitomer has a lot of good ideas (and a free weekly newsletter):

http://www.gitomer.com/

You might find this helpful too:

http://www.amazon.com/Outfoxing-Small-Business-Owner-Relatio...

There are a couple of issues here.

1) to get better at selling, one of the first things to do is more practice [1] at selling.

2) there are some skills to learn, and these skills are "soft" ones - which typically receive disdain in techie culture [2].

Last year, I ran for public office. I discovered to my surprise that I interviewed [3] poorly. This explains why I've had difficulty getting hired in the past. I plan to join Toastmasters later this year (when my schedule opens up) to help correct this.

Some books:

Outfoxing the small business owner. Cynical, salesman oriented book. Decent insight into the psychology of many small business owners. http://www.amazon.com/Outfoxing-Small-Business-Owner-Relatio...

E-Myth revisited. We all have cultural baggage about what a business is, and isn't. And for many businesses, that baggage gets in the way of actually getting work done, or getting ahead as a business. http://www.amazon.com/E-Myth-Revisited-Small-Businesses-Abou...

Notes:

1 - If you've got a good feedback loop for yourself, then any practice, good or bad, will help (aka: practice makes perfect). If your feedback loop tends to the same sort of self deception that most people have, then I recommend finding a coach (aka: repetition will cement bad practices, only perfect practice makes perfect).

2 - translation: "dude, you're turning into a SUIT!" (with audible disdaining tone used for last word).

3 - While interviewing for a job, and interviewing in the media share the same name, they're different enough that books aimed at helping one tangentially help the other. But at least I now have a brilliant retort to "what is your greatest weakness?" A: I found that I interview poorly.

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