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Hacker News Comments on
Spc at the Esquire Club

Donald J. Wheeler · 1 HN comments
HN Books has aggregated all Hacker News stories and comments that mention "Spc at the Esquire Club" by Donald J. Wheeler.
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Amazon Summary
This is a service example you won t forget! The story is a simple one with a strong message a powerful case study of Continual Improvement Tools being used successfully by workers with limited mathematical training. It demonstrates that anyone, anywhere, can use these tools to improve quality and productivity. If these waitresses can reduce loss on beer and saki sales, you and your employees can certainly improve the situation in your company.
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  • Ranked #12 this week · view

Hacker News Stories and Comments

All the comments and stories posted to Hacker News that reference this book.
I passed my copy on, but here is a nice 30 minute read where Tokyo waitresses were using the principles to sell sake.

https://www.amazon.com/Spc-Esquire-Club-Donald-Wheeler/dp/09...

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