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The Checklist Manifesto: How to Get Things Right

Atul Gawande · 4 HN comments
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Amazon Summary
The New York Times bestselling author of Better and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies―neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right.
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There is a push to use 'pilot' checklists in medicine as tools for reducing human error!

Harvard surgeon Atul Gawande wrote a book on it:

http://atulgawande.com/book/the-checklist-manifesto/

http://www.amazon.com/Checklist-Manifesto-How-Things-Right/d...

http://www.amazon.com/Checklist-Manifesto-How-Things-Right/d...

This is a book on the topic you brought up. Doctor's have too much ego to follow a checklist. It doesn't make sense however since extremely smart people in the military and nasa follow checklists all the time.

yock
It isn't a matter of intelligence but rather of culture. Most of what occurs in a hospital is seen as an exercise in problem solving. Applying rote knowledge and experience to a patient's current situation and making decisions about his or her care. Most of the culture highly values memorization as well. It is seen as a demonstration of proficiency. There is some legitimacy to this, as demonstrating the ability to memorize a procedure that is not time-critical often indicates an ability to memorize those that are. Consider an arresting patient who desperately needs venus access for life-saving medication. Consulting a checklist in such a situation means seconds lost, and seconds often make huge differences in survivability.

It just isn't as simple as looking at other industries and seeing success, then applying it to another industry expecting similar outcomes. The people, procedures, environments, and attitudes are all vastly different.

adamilardi
I think you're confusing the split second decision making required during a surgical emergency and the simple steps they need to take before starting to prevent infection and common issues. Such as making sure everyone washed their hands, correct dressings are used, having the right medication available for the procedure etc. It should be don't start this procedure until all the checks are ticked. Just like a pilot doesn't take off before he's done with his checklist. Personally I'd rather my surgeon go through a checklist of 20 things before operating on me than trying to remember them.
yock
I think perhaps I wasn't clear. I don't disagree that checklists aren't a great tool in an environment less sensitive to time constraints, rather, I believe that the culture of the healthcare industry is one of constantly being prepared for time constraints. Healthcare professionals tend to apply the same procedures in both critical and non-critical circumstances, and I think there is some legitimacy to that

Imagine the nurse who spends her entire shift insertting IVs. Now imagine that she grows accustomed to working off a checklist everytime. Day in and day out she operates with a checklist for weeks and months on-end. Suddenly, a patient goes critical on her shift and she has seconds to insert a life-saving IV for fluids and medication. Can she operate efficiently without a checklist? I suspect the answer to that question is a resounding "no" and that her patient's life suffers as a result.

The situation isn't as cut and dry as I'm making it, that's for sure. No doubt there is incompetency and complacency all throughout the industry, and checklists could probably combat that effectively. I just think that mandating their use across the board in every circumstance will have unintended consequences that may very well cost lives.

adamilardi
So far the research has shown that it does save more lives than it would hurt. " Suddenly, a patient goes critical on her shift and she has seconds to insert a life-saving IV for fluids and medication. Can she operate efficiently without a checklist? I suspect the answer to that question is a resounding "no" and that her patient's life suffers as a result."

The point of the checklist is not to replace knowledge it's to prevent stupid mistakes. The nurse should know how to do these things without the checklist. The only reason it's there is to prevent laziness and forgetfulness. It's easy to forget one step out of x when you do it all day. I'd even say the checklist would make him/her better in an emergency because they are conditioned to do the same thing over and over. Like a ninja master!

The Checklist Manifesto (http://www.amazon.com/Checklist-Manifesto-How-Things-Right/d... ) is exactly about managing excessive complexity.
He went on to turn the article into a book that was published last month: http://www.amazon.com/Checklist-Manifesto-How-Things-Right/d...

This is something we're trying to apply to our operations. Definitely not an easy task to convince everyone to use them and like the article says, many people think checklists are beneath them so it's helpful when I can point to data in medicine or now like the article, venture capital.

vdm
Loved the article when I first read it, and didn't know about the book. Thanks!

PS The OP is actually an extract from this book, which I didn't see until I read to the end.

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