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Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems

Steve Krug · 27 HN points · 6 HN comments
HN Books has aggregated all Hacker News stories and comments that mention "Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems" by Steve Krug.
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Amazon Summary
It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web site, application, or other product. (As he said in Don't Make Me Think, "It's not rocket surgery".) Using practical advice, plenty of illustrations, and his trademark humor, Steve explains how to: Test any design, from a sketch on a napkin to a fully-functioning Web site or application Keep your focus on finding the most important problems (because no one has the time or resources to fix them all) Fix the problems that you find, using his "The least you can do" approach By paring the process of testing and fixing products down to its essentials ("A morning a month, that's all we ask"), Rocket Surgery makes it realistic for teams to test early and often, catching problems while it's still easy to fix them. Rocket Surgery Made Easy adds demonstration videos to the proven mix of clear writing, before-and-after examples, witty illustrations, and practical advice that made Don't Make Me Think so popular.
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If you want to start doing usability testing I'd recommend getting a copy of Steve Krug's Rocket Surgery Made Easy (http://www.amazon.co.uk/Rocket-Surgery-Made-Easy-yourself/dp...). It will probably take you less than an hour to read and will stop you making the basic mistakes I see folk new to usability testing make.
"A decade ago the rise in popularity of Flash steered many web designers down the wrong path. It wasn’t the fault of the technology, but of the people using the technology. The same thing applies to HTML5: just because you can do something doesn't mean you should. I'm all for innovation, but innovation should not be regressive."

Yes. The first job of someone putting up a website new design or redesign is to do usability testing. Can a user who reaches your site by a search engine result or some friendly inbound link accomplish a relevant task upon reaching your site? If not, why not? As Steve Krug says, "this isn't rocket surgery,"

http://www.amazon.com/Rocket-Surgery-Made-Easy-Yourself/dp/0...

and if you aren't investing in making your website usable for users, related to some purpose you had when putting up the website in the first place, you might as well do without having a website.

iron_ball
On the other hand, most of this rogues' gallery is digital agencies or sites made by digital agencies. Sadly, those businesses market to unsophisticated customers on the basis of flash and dazzle, and usually any attempt at user advocacy is met with requests for flash and dazzle. The target audience of this kind of site is not the end user who visits the site; it's the manager who signs off on the invoice. Those managers very seldom have long-term engagement growth as an evaluation metric.
th0ma5
Thank you for posting this. I both always wondered what I was thinking about such sites, and also had problems capturing the mindset of the audience when I wanted to make sites like this!
visualcsharp
I call it "bamboozling people with bullshit."
But not a new one: "Rocket Surgery Made Easy", by Steve Krug, http://amzn.com/0321657292
JacobAldridge
Yes, I claim no originality. I just find it useful to insert mid-rant, because it lightens my tone (and tests who's listening / reading!).
1. Be clear about the problem you're solving.

2. Watch (in person) real people using your website trying to solve this problem. Many times. Fix the most glaring problems.

This is the best book to learn usability testing, and the only one I would recommend: http://www.amazon.com/Rocket-Surgery-Made-Easy--Yourself/dp/...

For those interested in the topic, I highly recommend this book by Steve Krug http://www.amazon.com/Rocket-Surgery-Made-Easy-Yourself/dp/0...

This app looks like it would work well with Krug's recommendations.

Dec 15, 2009 · 27 points, 4 comments · submitted by figital
drp
Is that a hash tag? This is not twitter.
None
None
nir
His "Don't Make Me Think" is still the best UX book I've ever read. Focused, clear and sensible.
timdorr
My copy of Don't Make Me Think is ragged because of how much I've read, referenced, shared, and noted in it. It's that good.
SamAtt
And it's entertaining enough to give to other non-technical "stake holders" in your website planning committee. Which means a lot when you're trying to convince them not to make an egregious UI mistake.
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