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Communication in the 21st Century Workplace

Coursera · University of California, Irvine · 1 HN comments

HN Academy has aggregated all Hacker News stories and comments that mention Coursera's "Communication in the 21st Century Workplace" from University of California, Irvine.
Course Description

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

Upon completing this course, you will be able to:

1. Define communication and its role in the workplace

2. Describe benefits of effective communication in the workplace

3. Identify and explain most common audiences and techniques for communicating with each audience

4. Identify and solve common obstacles to effective communication

5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager

6. Discuss the best approaches and communication techniques for delivering bad news to your manager

7. Describe ways to make positive connections with your staff.

8. Discuss techniques for deciphering the communication styles of executive managers

9. Discuss techniques for identifying the characteristics and drivers of executive managers

10. Discuss techniques for persuading executive management

11. Identify best practices for working successfully with virtual/remote teams

12. Apply proven techniques for effective conference calls and webinars

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Provider Info
This course is offered by University of California, Irvine on the Coursera platform.
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Hacker News Stories and Comments

All the comments and stories posted to Hacker News that reference this url.
An application: Grammarly, a course

I think you should have a fixed position (perhaps you are eclectic) and try to convince someone, then try to change the position and think otherwise. To convince someone is to know about what they expect, some psychology required.

The best thing is to have something interesting to say. Why do you want people to read you? Do you have something interesting to say? Are you going to write a book?

Thanks for the link; To answer your question as to why i want to write, first i love beautiful text. I read almost exclusively non fiction books and on a pretty wide variety of subjects. So by beauty here i am not so much referring to the aesthetic style, but more to the way some authors seems to have such a clear flow/structure in the way they present their material, that it almost make me feel smart to read them. It happens very often that i would reread a page or a section of a book, simply because while i remember the point made and the arguments used, the flow between the arguments was so natural that it's a joy to read.So part of wanting to write is just me trying to understand that mechanic.

Secondly i think there is level of insight that one can only reach by writing consistently on subject. So i want to write first to refine my own thinking and also write well enough so other people want to read and criticize/engage my ideas. I want to use writing as a way to develop my ability to communicate complex ideas better, and also to synthesise new perspective from a related web of ideas (booth of which i think are what make a good author/writer).

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